NDIS update September 2020

Participant Service Charter introduced


The NDIS has introduced a Service Charter to guide how it interacts with scheme participants, outlining commitments and guarantees that, if fulfilled, should significantly improve the experience of participants.



from the NDIS website:

The Participant Service Charter is based on five principles for our engagement with participants. We are committed to offering service that is:

  • Transparent – We make it easy to access and understand our information and decisions.
  • Responsive – We will respond to individual needs and circumstances.
  • Respectful – We will recognise your individual experience and acknowledge you are an expert in your own life.
  • Empowering – You have easy to access information and are supported by the NDIS to lead life.
  • Connected – You can access the services and supports you need.

The Charter also tells you how you can contact us, make a complaint or provide feedback, and your rights if you do not agree with a decision we’ve made.


Participant Service Guarantee

The Charter includes timeframes for our processes – set out under the Participant Service Guarantee. The Participant Service Guarantee sets clear timeframes for key NDIS processes.

The NDIA must make decisions about access, plan approvals, plan reviews and nominee changes within these timeframes. This gives participants, families and carers greater certainty about how long processes will take.

The NDIA will measure itself (where possible) against the proposed Participant Service Guarantee timeframes from 1 July 2020, ahead of the anticipated legislative change.

Let’s all hope that it makes a difference… Time will tell! Read more …


NDIS Newsletter July 2


In this edition:

  • Understanding the new Price Guide
  • Physical distancing with Dylan Alcott and Get Skilled Access
  • Research survey with Melbourne University
  • Download the COVIDSafe app
  • Latest NDIS Outcomes data now available
  • New Operational Guidelines
  • Update your contact details on MyGov
  • Hearing supports
  • Participant Information Access


NDIS Newsletter July 17


In this edition:

  • New advice about face masks
  • Support for Victorian participants
  • Translation services
  • Participant first: help shape the NDIS
  • Participant booklets: digital versions updated
  • Find your local NDIS partner
  • New myplace portal updates
  • Compensation and your NDIS plan
  • Disability in the Bush app
  • NDIS spotlight


NDIS Newsletter July 30


In this edition:

  • Victoria and New South Wales: Personal Protective Equipment update
  • How to contact the NDIS Quality and Safeguards Commission
  • Find your local NDIS partner
  • New resources available for assistance animal requests
  • Participant spotlight


NDIS Newsletter August 13


In this edition:

  • PPE in Victoria and New South Wales
  • New Call-to-Test service
  • What is support coordination?
  • Participant check-in’s
  • Information for families and carers of school aged NDIS participants
  • Supported Independent Living participant information pack
  • Healthy Mind – a new mental health resource
  • Free workshops to provide culturally responsive services for disability service providers
  • Reaching 400,000 NDIS participants
  • New website to help young people on the autism spectrum in their employment journey
  • Protect yourself from scammers
  • Employment and Community Participation Research Project


Every Australian Counts (EAC)

EAC is the grassroots campaign that fought for the introduction of the NDIS – and won. EAC are a community of hundreds of thousands of people with disability, their families and carers and those who support them, all working together to fight for a fair go for Australians with disability.

Check out their website for the latest information on and from the NDIS.


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